FAQ's
Shipping & Tracking
Be sure to check out our Tracking page for real-time updates on the progress of your order.
Do you ship overseas?
Yes, we are proud to offer worldwide shipping! Thanks to our trusted shipping partners, we are able to ship to almost anywhere in the world at a cost-effective price. We understand that our customers come from all corners of the globe, so whether you're in the United States, Europe, Asia, or anywhere else in the world, we've got you covered!
How long will it take to get my orders?
It depends on where you are. Mousepad production takes 1-5 working days and posters take 2 days. Shipping times are shown during checkout, times can vary depending on your location. Delivery details will be provided in your confirmation email.
What happens if I don't receive my order?
We take great care to ensure that all orders are processed and shipped out in a timely manner. However, in the rare event that an order is lost or delayed in transit, we are committed to resolving the issue as quickly as possible. Please contact our support team!
Do I need to pay customs and duties?
It depends on the import rules in your country. Contact your local customs office for more information or reach out to us for assistance.
What if my parcel is lost or damaged?
If your parcel is lost or damaged during shipping, please contact us immediately so we can work to resolve the issue. We will investigate the matter and find a solution as quickly as possible.
Refunds & Replacements
If you receive a faulty product, don't worry - with our quality guarantee, you can easily request a replacement and get back to enjoying your gaming experience.
What is the policy?
Checkout our comprehensive refunds and replacement policy page where you'll find all the details on our process and requirements.
How long do I have to replacement or return?
To ensure that our customers are completely satisfied with their purchases. If you receive a faulty item, you have 15 days from the date of delivery to request a replacement.
How do I submit a request?
You can email us directly at support@pigmodding.com, or you can head over to our contact us page and fill out the form. Once we receive your request, we'll review it promptly and get back to you with further instructions.
Account
Create an account to track orders, earn discounts and streamline the checkout process for a more seamless shopping experience.
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
